What to Do When You Identify Suspicious User Activity
The nature of our products means that we take security & compliance seriously. This is why we have a strict business verification process for every business account created in our system. To learn more about verification at Bloc, read this article: How to verify your business on Bloc.
When you suspect fraudulent transactions on a customer, sub-account or virtual cardholder, you can freeze the account/card or stop the customer from transacting with your business.
A customer/user performing suspicious transactions.
Our system automatically flags an account when we identify suspicious transactions being performed by the customer or user. When we flag an account, the account is automatically frozen. This is to prevent the customer from defrauding you, the business.
In this article, you'll learn how to handle suspicious activity on your business account if you notice it first while we continuously improve our security.
What to do if you suspect fraudulent transactions from a Customer
If a customer passes all of our checks but you still believe their transactions are fraudulent, here are a few things you can do:
- Disable the payment link sent to the customer to stop receiving payments from the customer.
- Archive the customer on the customers page. To archive a customer-
- Go to the customers page and locate the customer. Better still, search for the customer's name using the search button.
- Tap on the more icon and click on archive customer. Once you do this, the customer will no longer be able to perform transactions with you. You can also return to unarchive the customer if you have cleared them of your suspicion.
What to do if you suspect fraudulent activity on a sub-account
If you created a sub-account for your employees or any other reason, it means they have full control of the sub-account as much as you do. Here's what to do if you suspect fraudulent transactions in a sub-account:
- Freeze the sub-account. Freezing a sub-account will temporarily stop transactions from happening on that account. When a sub-account is frozen, it means the funds in that account will be inaccessible to the sub-account holder/manager, and they will not be able to send money in and out of this account until you unfreeze the account.
- To freeze a sub-account, navigate to the sub-account page > click on the "more" icon on the account you suspect illegal activity. Click on freeze account, and all debit or credit transactions on that account will be stopped.
- Close the sub-account. When you close a sub-account, it ceases to exist. Similarly to when you freeze an account, all transactions to this account stop, and it can be re-opened.
- To close a sub-account, click on the "more" icon of the sub-account and choose close account.
You can unblock or unfreeze the sub-account by following the same steps after you confirm the transactions are secure for your business.
Suspicious Activity on a Card
You can freeze a card if you notice illegal/fraudulent transactions. This will immediately halt card activity pending when you can confirm the validity of the transactions.
To do this, go to "My Cards" on the left navigation bar, click on the more icon of the card and click on block card or freeze card.
You can unblock or unfreeze the card after you confirm the transactions are secure for your business.
If you still suspect fraudulent activities on your business account after taking all of these steps, please contact our support team immediately using the help widget at the bottom left of your dashboard or email [email protected].