How to Fund your Account

To make transactions with your business bank account, you need to fund your account with money. You can fund/top-up your main account or any sub-accounts you have created.

There are 2 main ways to fund your accounts:

1. Fund your main account
2. Fund a sub-account

Fund Your Main Account Balance

The Main Account Balance is the primary place where all deposits and withdrawals of your business happen. To send money or use other features of your Dashboard, your Main Balance should always be adequately funded so that the transaction is successful.

1. Go to the Home page. You should be able to see your current balance and a list of recent transactions on your account.
2. Navigate to Top Up Balance and copy the bank account number.
3. Transfer money to the account number from wherever you are sending the money.
4. If successful, your balance will be updated within minutes.

Fund a Sub-account

Sub-accounts allow you to own bank accounts for every part of your business. This way, you can get sub-accounts for different business departments and spending purposes. You can fund your sub-account from your main balance or from any other bank of your choice.

To learn more about sub-accounts, read this article.

There are two ways you can fund a sub-account,

1. On the sub-accounts page

• Go to the Sub-accounts page on the left navigation bar
• Navigate to the particular sub-account you want to fund and copy the account number.
• Transfer money to the account number from wherever you are sending the money.
• Your sub-account balance will be updated in a few minutes, and you can view the balance by expanding on the sub-account tab.

2. On the Home page

• Navigate to the home page and click on the "main account balance" dropdown.
• You'll see a list of all your sub-accounts below.
• Click on the sub-account you'd like to fund and click view account details below.
• The account details of your sub-account will appear in the overlay.
• Copy it and make a transfer to the account number.
• Your sub-account balance will be updated once it's successful.

Other ways to fund your account:

• You can share your account number with your customers to accept payment.
• If you currently accept online payment with payment links, we will settle your payments into your main bank account balance the next day.

Additional Information

Sometimes, top-ups may take a while because of service issues from the sender bank or the switching provider (NIBBS). When this happens, give it a little more time, and it will be settled.

In case it doesn't, please keep calm and reach out to the support team.