Disputing a Virtual Card Transaction

There are a number of cases where you may need to dispute a card transaction.

This article will explore some of them and the steps to take to resolve the issues.

You encountered an unsuccessful purchase with your Bloc card, but your card was debited the transaction equivalent.

Before concluding that your transaction was unsuccessful, please try reloading your browser to confirm whether the transaction status has changed or is still the same.

If this issue is not resolved for more than 24 hours, and the amount was not returned to your account balance, please use the live chat on the bottom left to chat with a support agent or mail the Support team at [email protected].

You tried creating a virtual card, and you were debited an issuance fee, but the card creation was not successful.

If this happens, the amount would be immediately reversed into your main or sub-account balance. If this does not happen after 24 hours, please use the live chat on the bottom left to start a conversation with a support agent or mail the Support team at [email protected].

You tried funding your card from any of your accounts, it was not successful, but you were debited the equivalent.

Transfers on Bloc are 99% reliable. In the rare case that this happens, the amount would be immediately reversed into your main or sub-account.

If this does not happen after 24 hours, please use the live chat on the bottom left to start a conversation with a support agent or mail the Support team at [email protected].

Commonly Asked Questions

I can't create a virtual card.

When this happens, please reach out to support at [email protected]

I can't fund my virtual card.

Transfers on Bloc are usually very fast and completed in seconds. On the few occasions where a transfer to your card is pending for too long, it might be because of an issue communicating with our card partners.

Please be patient, and if this does not resolve after some hours, you can contact support via the live chat on the dashboard or our support mail.

Help! My card was debited for a transaction I did not initiate.

Our Card infrastructure is built on the highest security measures, such as a PCI-DSS Compliance certificate that certifies that our systems securely process card payments.

However, if you believe a card transaction was not initiated by you or the team member assigned to the card, please reach out to support immediately at [email protected] or use the live chat at the bottom left of the dashboard to chat with a customer support agent.

If the solutions offered for all of these scenarios do not solve your issue, or you suspect fraudulent transactions happening on a card, please contact the support team immediately at [email protected].